Welcome To The Casambi Ecosystem
As a Casambi partner, you’re part of a global ecosystem powering flexible, future-ready lighting solutions. We make it simple to add wireless control that’s smart, clean, and easy, while giving you the tools and resources to make this partnership a success.
What Partnership Means
Being a Casambi OEM or Ecosystem Partner means your products are part of a trusted, global standard for smart lighting. Our goal is simple: make your lights and controls smarter, easier to integrate, and more appealing to customers.
As a partner, you get access to tools, resources, and support designed to accelerate product development and market success.
- Innovation made easy: Leverage proven wireless technology without redesigning hardware.
- Seamless interoperability: Casambi ensures your products work flawlessly across our ecosystem.
- Market visibility: Highlight your Casambi-enabled products through our website, announcements, and co-marketing efforts.
- Technical collaboration: Tap into training, documentation, and direct support to speed development and product approval.
Together, we help your products reach more customers, faster, while keeping integration clean, simple, and reliable. LightingOS is more than a control system. It’s the platform that delivers flexibility, simplicity, and next level performance at every stage.
Resource Center
To get started, please download our brand guide.
Depending on the level of partnership, there are several opportunities we offer to co-brand.
Casambi Ready Partner – Actively manufacturing Casambi Ready products.
Partner Requirements:
• Casambi ready products in active production
• Dedicated Casambi landing page
• Uses Casambi spec sheets
Marketing & Promotion Perks:
• Hero feature on Casambi.us home page
• LinkedIn partnership announcement (co-branded post)
• News post on Casambi.us announcing the partnership
• 3 featured product highlights throughout the year
• Eligible for co-marketing opportunities (case studies, videos, joint campaigns)
• Priority inclusion in event showcases and demo materials
• Events Co-sponsorships *as applicable
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Casambi Approved Partner – Able and willing to install Casambi into fixtures, and controls.
Profile: OEMs who can and will integrate Casambi upon request but don’t ship products pre-enabled.
Partner Requirements:
• Demonstrated ability to integrate Casambi modules/drivers
• Build Casambi wiring guide
• Willing to collaborate on joint marketing assets when relevant
Marketing & Promotion Perks:
• Product Spotlight on Casambi.us (dedicated product listing or landing page)
• Feature on Hero
• Post on LI
• Access to Casambi marketing toolkit (logos, messaging, imagery)
Our Casambi App User Guide Covers everything in the app.
Below is a list of videos from Casambi’s Youtube page recommended watching prior to the training.
Please do not feel limited to only watching the tutorial videos below. These average 3-minute videos. If you view “Popular” you will find some of the best videos.
• How to use Casambi for the first time
• App Tabs Quick Walkthrough
• How to Create a Casambi Network
• 1st Use Add Individually to
• Grouping Luminaires
• Create the 1st Scene
• How to Configure a Switch
• Sharing the Network
Casambi’s Knowledge Base is used for specific technical questions and has a list of articles to reference.
The Casambi Solution is used to self-learn online training. This is several hours long of self-studies.
You can also practice with the demo network if you are not currently on a site, with Casambi’s “Demo Network”, its viewable on the Casambi app when you first open it if no nearby networks are in range. OR you can navigate to “Demo Network” by going to “Settings Select Network” and it should be visible near the top. Do not worry about damaging the DEMO network it does not control any actual devices.
To complete your financial onboarding and enable seamless transactions, we will need you to submit the following details please provide the following information:
• W9
• Contact for commission payments
• Banking information (for ACH payments)
• Company roster
• 3 trade references
Please download and fill out the following documents:
• New customer paperwork
• Casambi remittance information
• Casambi W9
• Warranty document
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New Customer Setup
For setting up a new customer, Casambi will need the first three documents sent to the customer to establish us as a vendor. Additionally, we require the following returned to us:
• Completed customer setup form
• Their W9
• Their state resale certificate including certificates for any states we may drop-ship
• Their tax exempt form
• 3 trade references
To expedite the process, please provide these documents before the PO. The time to setup new customers depends on the credit check and responsiveness of the trade references.
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Terms & Conditions
You can provide customers our Terms & Conditions, by downloading it here. They are also automatically sent with confirmations and invoices for your convenience.
Send orders to this email: us.orders@casambi.com
For troubleshooting, customers should contact customer technical services at 866-883-8065 or us.support@casambi.com. If support cannot resolve the issue, please use the link below to generate an RMA request and notify your RSM.
We accept returns for damage or defect. Customers have 7 days from receipt of material to file a claim for missing items or concealed shipping damages. For damaged/defective items, we require the RMA request form to be filled out before sending material back. Once the RGA is approved, the customer should send the damaged items to us. Casambi does not cover return shipment costs. Upon receipt, the material is inspected and tested to determine the cause. If the damage is due to user error, no credit will be provided, and the material can be sent back to the customer with a customer-provided shipping label. If the damage is a manufacturing error, the unit(s) will be fixed or replaced and returned to the customer. If the customer needs replacement material immediately, Casambi requires a new PO for the replacement material. Once the defective material is returned and the cause of the defect is determined, the open invoice will either be credited or due with standard terms from the date of shipment.
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Non-Damage/Defect Returns
Non-damage returns are exceptions, not the rule. Variables that contribute to approval include, but are not limited to:
• Age of product
• Stability of product (must be in original packaging and not installed)
• Whether the item is a non-stock item or has a low turnover rate
• Whether the item is obsolete
If Casambi agrees to accept the return, there is a 25% restocking fee.
Have a project you’re ready to commission? Fill out this Form. Contact Anthony DiGiovanni for additional questions at anthony.digiovanni@casambi.com
If you are ready for commissioning, we require that the invoice be paid in full prior to performing services. However, the client can schedule as soon as the PO is in-house. The invoice must be paid by the requested date.
- Customer Service – Send any questions regarding orders here (e.g., tracking, back orders, pricing, etc.): customerservice.us@casambi.com
- AP/AR: jenni.easton@casambi.com
- Quotes and Design:
- West Coast: chris.denzel@casambi.com
- East Coast: javier.silva@casambi.com
- General Inquiries: Cory.butcher@casambi.com
- Technical Requests:
- Email: us.support@casambi.com
- Phone: 866-883-8065 x 3
We have a team of experts who are happy to make this partnership as awesome as you.
Trusted by the Industry. Proven Around the World.
Casambi isn’t just leading the change—we’ve already delivered it at scale. Our LightingOS platform powers smart lighting across the globe, offering a proven, future-ready foundation trusted by professionals everywhere.
- 7+ million nodes deployed worldwide
- Over 250,000 projects in 150 countries
- 300+ ecosystem partners and 2,000+ Casambi-ready SKUs
From boutique projects to global rollouts, Casambi’s open ecosystem and platform-based approach makes it easy to design, deploy, and scale smart lighting—without limitations.
